News & Publications

Revenue Assurance: The More Data Sources, The Clearer the Picture

A single data source only ever tells part of the story. It shows what happened within that dataset, never what may be missing from it. Traffic, revenue, transactions: each source has blind spots that the others can reveal.

A common limitation of revenue assurance is that each source is checked against its own benchmark, in isolation....

Revenue Assurance: Turning Telecom Data into Public Intelligence

Self-reported figures come with a built-in risk: less reported revenue means less tax, fewer levies, lighter obligations. It's a natural incentive, and it means the numbers operators hand over rarely tell the full story on their own....

Customer Protection: MACRA issues public alert regarding digital fraud

MACRA has warned the public about a rise in digital scams targeting mobile money, WhatsApp and other digital financial services. Fraudsters are using fake alerts, convincing messages and compromised accounts to deceive users, highlighting the need for greater fraud awareness, consumer protection and digital security.

Revenue Assurance: Creating a Level Playing Field Across Telecom Operators

A fair telecom market requires more than applying the same rules to every operator.

It also requires regulators to have the power and visibility to ensure that those rules are actually respected...

Revenue Assurance: From revenue reporting to regulatory accountability

Revenue reporting is more than a financial exercise. For telecom operators, reported revenue can directly affect taxes, regulatory fees, licence obligations and other payments to public authorities.

When revenue is underreported or incorrectly classified, the impact can therefore extend beyond the operator and affect public revenue....

Revenue Assurance: Tracking every transaction from network activity to reported revenue

Every telecom transaction creates a trail. From the moment a service is used, data is generated across multiple stages: network activity, usage records, billing and financial reporting.

For regulators, being able to connect these stages is essential.A transaction should not simply disappear into a system. Its journey should remain traceable as it moves from network activity to billing and, ultimately, to reported revenue....

ARTCI Standardizes the Handling of Telecom Consumer Complaints

ARTCI brought together telecom operators, Internet service providers and consumer associations to develop a new harmonized procedure for handling consumer complaints. The framework aims to make complaint management clearer and more efficient across the electronic communications sector, while improving the protection of users. The proposed procedure still requires approval by ARTCI’s Regulatory Council.

Device Fraud: Can a regulator trust data it cannot independently verify?

Regulators increasingly rely on device data to monitor fraud, identify suspicious activity and assess the state of their networks.

But what happens when that data comes entirely from the operators being monitored?

ARTCI strengthens its monitoring of cellular network quality

ARTCI and mobile operators agreed to strengthen the monitoring of cellular network quality across Côte d’Ivoire. The framework covers key QoS indicators such as call drops, call setup failures, voice quality, geographic coverage and 4G/5G data speeds. The initiative aims to move beyond operator declarations towards stronger and more independent monitoring of network performance.

Device Fraud: Who should be accountable when a fraudulent device connects?

Device blacklists remain an important tool against stolen, cloned and fraudulent devices.But blocking a device after it has been identified does not solve the entire problem.

A fraudulent device can connect before it is flagged, use a manipulated identifier, or continue operating without changing its device ID. So who is responsible?

Device Fraud: What should happen when a compromised IMEI is detected?

When we talk about device fraud, the focus is often placed on detection.But detection is only the first step.

Stolen, non-approved or altered devices, including those using compromised or cloned IMEIs, can remain active on mobile networks, raising a critical question: What should happen once an operator identifies a suspicious device?

Device Fraud: Who is responsible when fraudulent devices remain active on mobile networks?

Telecom fraud is often discussed in terms of SIM registration, traffic manipulation or revenue leakage.

But what happens when the device itself is fraudulent?

Device Fraud: Are fake and cloned IMEIs becoming a blind spot for regulators?

When we think about telecom fraud, we often focus on SIM cards, traffic manipulation or revenue leakage. But what about the device itself?

Every mobile device is identified by its International Mobile Equipment Identity (IMEI), a unique identifier intended to distinguish one handset from another...

Scam Attempts: Should regulators require operators to report scam attempts?

You can’t fight what you can’t see.Scam attempts are increasing.

Yet, in many markets, operators are expected to protect subscribers without always being held accountable for how effectively they do it.

Scam attempts: How can regulators improve the fight against scammers?

Scammers move fast. Regulation needs to move faster.Fraudsters can switch SIM cards, change devices and even exploit different distribution channels, making traditional enforcement measures less effective.

So, what can regulators do differently?.

Scammers: Are operators doing enough to fight scammers?

After all, a scammer is a really good client.Scammers can activate multiple SIM cards, generate traffic and continue using mobile networks, sometimes without being detected for long periods of time.

Let’s see: how many legal complaints have MNOs started against scammers?

Customer Protection: Can we detect scam attempts before subscribers become victims?

Most telecom scams are detected after the damage is already done.A subscriber loses money. A complaint is filed. An investigation begins.

But what if regulators could act earlier?

MACRA Orders Airtel Malawi and TNM to Compensate Customers Over Tariff Notice Breach

Following a review of revised tariffs, MACRA found that Airtel Malawi and TNM had failed to comply with the statutory seven-day notice requirement before implementing the changes. Both operators were instructed to compensate affected customers for the price difference during the breach period and provide proof of compliance to MACRA. The case highlights the importance of robust regulatory monitoring and data-driven compliance enforcement.

Telecom Scams: How can we really know how many customers are affected?

When it comes to telecom scams, customer complaints often provide the first warning signs. But do they show the full picture?

Not every victim reports a scam. Some may not even realize they have been targeted.So how can regulators measure the real scale of the problem?

ARTCI shares its ambitions to accelerate Côte d’Ivoire’s digital transformation

ARTCI presented its regulatory framework, ongoing reforms and digital infrastructure projects during discussions on financing Côte d’Ivoire’s 2026–2030 National Development Plan. The regulator highlighted the strategic role of telecommunications and ICT in driving innovation, investment and economic inclusion, with the ambition of positioning Côte d’Ivoire as a regional digital hub.

QoS Monitoring for Telecom Regulators: Should subscribers be compensated for network outages?

When a major network incident occurs operators may face regulatory sanctions but who actually benefits from these penalties?

In many cases, fines are paid to the State. Yet, the people who suffered the disruption are the subscribers who paid for a service they could not use...

QoS Monitoring for Telecom Regulators: Do operators respect their coverage obligations?

Population coverage obligations are included in almost every mobile operator’s license.

But how are they verified?

Malawi tightens mobile fraud response

MACRA is strengthening coordination between mobile operators, regulators, law enforcement and correctional services to combat rising mobile money fraud. The initiative focuses on fraud monitoring, information sharing and faster incident response, while encouraging stronger consumer protection measures.

QoS Monitoring: Optimizing drive tests

Drive tests are one of the most widely used tools for assessing mobile network quality. They provide valuable insights into coverage, service performance and user experience in the field.

But in a world of limited resources, an important question arises: Should every area be tested with the same priority?

Interconnection Bypass Fraud: Are call generators really the best approach?

Both operators and regulators are deeply concerned by interconnection bypass. Operators, because it eats into their revenues. Regulators, because it eats into their tax collection.

Call generators are the go-to tool to detect this kind of fraud. But are they really the right way to catch the fraudsters?

Tariff Verification: can you really see the whole picture?

Tariff verification is often approached through selected controls and predefined verification scenarios.But telecommunications services generate billions of charging events every day. Across all subscribers, all services, all rate plans, all locations and at every hour of the day.

But, can a limited sample, for example issued from call generators, truly provide a complete view of tariff compliance?

Tariff Verification: are call generators enough?

When it comes to tariff verification, call generators are often seen as one of the most effective tools available.

But, can call generators really verify every tariff scenario that subscribers may encounter.

Telecom Tariff Verification: can we trust customer complaints?

Tariff-related complaints are among the most common issues reported in the telecommunications sector.They can highlight potential issues and reveal genuine concerns from subscribers.

But, how do we distinguish perception from an actual tariff issue?

Côte d’Ivoire: Starlink authorized to provide services as 5G deployment approaches

Côte d’Ivoire has authorized Starlink to provide fixed high-speed satellite Internet services nationwide. The one-year authorization is intended in particular to improve connectivity in rural and underserved areas. The government also announced the gradual rollout of 5G from July 2026, initially targeting cities with more than 25,000 inhabitants.

QoS & QoE: are probes measuring the network… or the probes themselves?

Network probes have become one of the most widely used tools for monitoring telecom service quality. The concept is appealing. Deploy dedicated devices, simulate real customer activity, measure performance and obtain an independent view of the network.

QoS and QoE: can we trust customer complaints?

Customer complaints are often considered one of the most valuable sources of information when assessing service quality. After all, who better than subscribers themselves to describe their experience?

But there is an important question worth asking: Can customer complaints alone provide an accurate picture of network quality?

QoS for data: are we measuring what really matters?

For years, data QOS has been built around technical indicators like latency, jitter, packet loss and throughput. But are they actually valuable for understanding the subscriber experience?

PM files for QoS monitoring: are we relying on them too much?

For years, PM files have been one of the primary sources used by regulators to assess telecom network quality. At first glance, the approach seems logical. PM files provide thousands of technical indicators and offer a detailed view of network performance.

But there is a fundamental question that is rarely discussed: What guarantees do regulators actually have regarding PM data?

CFA 279 Billion in Mobile Revenue: ARTCI Measures the Evolution of Ivory Coast Telecom Market

ARTCI publishes its Q1 2026 telecommunications market report, highlighting the continued growth and scale of Côte d’Ivoire’s telecom sector. The market recorded 60.2 million mobile subscriptions and 40.9 million mobile Internet subscriptions. Mobile revenue reached CFA 279.7 billion, while mobile Internet traffic amounted to 596 million GB.

ARTCI meets with operators to review regulatory obligations

ARTCI brought together telecom operators and sector stakeholders to review the implementation of regulatory compliance plans and strengthen the regulatory framework. Discussions covered consumer protection, a common compliance framework, satellite services, connectivity sharing, QoS and 5G deployment. The initiative aims to strengthen a more participatory and transparent regulatory environment.

Real-time QoS Monitoring vs Regulatory Oversight: Busting the Myth

There’s a lot of buzz right now around real-time QoS monitoring for telecom regulators. Let’s be clear about something: its value for regulators may not be as obvious as it first appears.

Satellite vs MNO: How to maintain fair competition?

Satellite services are currently experiencing extremely rapid growth in many parts of the world.

Most of the current discussion centers on the spectrum allocation and authorization.

But another regulatory issue is gradually coming to the fore to ensure fair competition: should satellite service providers be subject to the same obligations as traditional telecom operators?

98% QoS target. Can we do better?

Many regulators require operators to meet 98% QoS targets for call setup success rate, E-RAB establishment, handover, paging, retainability, and more.

On paper, 98% seems like an excellent score, but is it meaningful?

SNYPE Attends CRASA G5 Regulatory Collaboration Summit 2026 in Malawi

SNYPE participated in the G5 Regulatory Collaboration Summit 2026, hosted by MACRA in Lilongwe, Malawi. The summit brought together telecommunications regulators from across the SADC region to discuss digital connectivity, cybersecurity, platform governance, and the future of regulation.

Malawi concludes mobile money fraud prevention initiative, strengthens stakeholder collaboration

MACRA has concluded its Mobile Money Fraud Prevention Initiative, bringing together regulators, public authorities and other stakeholders to strengthen efforts against fraud in Malawi’s digital financial ecosystem. The initiative highlighted the risks fraud poses to businesses and consumers, while the Parliamentary Committee on Media and Communications committed to increasing public awareness and supporting legislative reviews. MACRA also called for more proactive solutions capable of anticipating evolving fraud tactics.

Malawi’s MACRA launches national SIM registration drive to curb mobile fraud

MACRA announced a nationwide SIM registration exercise to strengthen digital security and combat mobile-related fraud in Malawi. The initiative aims to ensure that every SIM card is verified and linked to a legitimate national identity, using national IDs, facial recognition and fingerprint verification. Unregistered SIM cards will be deactivated after the registration deadline, as MACRA seeks to tackle mobile-money scams, identity theft and cybercrime.

MACRA deploys high tech scanners in prisons to curb fraud

MACRA is deploying high-tech scanners in Malawian prisons to detect and block smuggled mobile phones and SIM cards used for fraud. The technology can intercept unauthorized signals and provide data to support investigations, strengthening device identification, fraud prevention and digital security.

TCRA deactivates over 47,000 SIM cards using fraud detection system to combat cybercrime

The Tanzania Communications Regulatory Authority (TCRA) has deactivated 47,728 SIM cards and blacklisted 39,028 National Identification Numbers (NINs) linked to online crime and fraudulent mobile phone activities. The enforcement action, supported by fraud detection and monitoring capabilities, forms part of ongoing national efforts to curb cybercrime and OTT bypass fraud while strengthening the integrity of digital communications services.

ADL, MACRA, TEVETA shine in State Enterprise Profitability Rankings

Malawi’s state-owned enterprises recorded mixed financial results for the 2023/24 financial year. MACRA ranked among the country’s most profitable public entities, reporting MK12.7 billion in profit, with a projected MK13.3 billion for 2024/25. The regulator’s strong performance was attributed to increased telecom spectrum usage and improved collection of telecom levies, highlighting the importance of effective revenue management and regulatory enforcement.

MACRA Introduces Regulations to Protect Consumers from Counterfeit Electronic ICT Products

The Malawi Communications Regulatory Authority (MACRA) introduced Type Approval Regulations requiring ICT equipment to meet approved standards before being imported or sold. The regulations aim to protect consumers from counterfeit and substandard devices, while reducing risks to communication networks, health and safety. MACRA will also strengthen border controls and market surveillance in cooperation with other authorities.

MACRA declares K13 billion dividend (62.5% increase)

MACRA reported a profit of K13 billion for the financial year ending March 2024, compared with K8 billion the previous year, a 62.5% increase. The regulator linked the growth to stronger compliance and improved collection of revenues owed by operators. The results highlight the importance of effective regulatory oversight in strengthening public revenues.

MACRA Highlights Consumer Protection Benefits of Revenue Assurance System

MACRA (Malawi Communications Regulatory Authority) has reaffirmed that its Revenue Assurance System, powered by SNYPE, is designed to improve billing accuracy, support consumer protection, and strengthen regulatory oversight while respecting user privacy. The authority emphasized that the system cannot access the content of communications and is used solely to verify revenues and investigate consumer complaints more effectively.

MACRA Launches Revenue Assurance System Powered by SNYPE

The Malawi Communications Regulatory Authority (MACRA) has officially launched its Revenue Assurance System, powered by SNYPE. The platform strengthens revenue verification, transparency, and regulatory oversight across the telecommunications sector.

SNYPE Presents Consumer QoS and Tariff Verification Solution at ITU Workshop

SNYPE participated in the ITU Workshop on Telecommunication Service Quality in Maputo, Mozambique, presenting an innovative mobile application that enables consumers to verify network coverage, quality of service and tariff rates directly from their devices.

SNYPE and PNI Showcase Regulatory Innovation at Mobile World Congress 2024

SNYPE and Planet Network International (PNI) participated in Mobile World Congress 2024 with a shared exhibition stand, presenting advanced solutions that help regulators enhance transparency, service quality and consumer protection.

SNYPE Leverages TIMi Technology for Large-Scale Regulatory Analytics

SNYPE incorporates TIMi's analytics platform into its regulatory solutions, enabling the processing of billions of telecommunications transactions daily and supporting data-driven oversight for regulators.

ARTCI reveals 598 white zones

ARTCI revealed that around 500,000 people were living in 598 areas without any telecommunications coverage in Côte d’Ivoire. To address these coverage gaps, the regulator launched a geographic information observatory designed to provide reliable data on network coverage, infrastructure and service quality, while supporting public decision-making and consumer information.

Tanzania reports decline in fraud incidents as monitoring solution highlights persistent SIM card scams

Fraud incidents in Tanzania’s telecommunications sector have shown a general decline, according to regulatory updates, reflecting the impact of strengthened monitoring and enforcement systems. However, SIM card-related scams remain a major concern, underscoring the continued need for advanced fraud detection capabilities. Ongoing monitoring initiatives support TCRA’s efforts to enhance visibility across telecom networks, strengthen subscriber verification, and reduce the prevalence of digital fraud.

MACRA Cooperates with Tanzania to bring data services to Malawi

MACRA expressed its intention to cooperate with Tanzania to improve internet access and make affordable data services available in Malawi. The initiative focuses on leveraging Tanzania’s national communications backbone, with TCRA confirming its readiness to support the project. MACRA’s delegation also visited Tanzanian telecom and data service providers to explore opportunities for further cooperation.

TCRA renews its trust in SNYPE by awarding the tender for new revenue assurance platform features

TCRA has once again placed its trust in SNYPE by awarding the tender for the enhancement of its revenue assurance solution. This renewed collaboration highlights the robustness, reliability, and continued relevance of SNYPE’s platform in supporting critical telecom regulatory operations.

Presidential tribute highlights transformative impact of Tanzania’s revenue assurance and telecom monitoring system

During a high-level government ceremony, the President of the United Republic of Tanzania paid tribute to the Telecom Traffic Monitoring System (TTMS), recognizing its significant role in strengthening national revenue assurance, improving regulatory oversight, and combating telecom fraud. The system, deployed under the supervision of TCRA and powered by advanced monitoring technologies, has been credited with enhancing transparency, improving sector efficiency, and supporting substantial public revenue gains from the telecommunications industry.

TCRA releases new Communications Act strengthening telecom monitoring and revenue assurance framework

The Tanzania Communications Regulatory Authority (TCRA) has issued updated Electronic and Postal Communications (Tele-Traffic) Regulations, reinforcing the national framework for telecom monitoring, fraud prevention, and revenue assurance. The regulations formalize advanced oversight mechanisms, including the Tele-Traffic Monitoring System (TTMS), designed to enhance transparency, strengthen compliance, and secure telecom revenue flows across the sector.

TCRA highlights the importance of strengthened telecom monitoring as RAS solution goes live in production

Following the official move to production of their telecom revenue assurance system, TCRA emphasizes the strategic importance of advanced telecom monitoring in strengthening regulatory compliance, improving transparency, and securing the integrity of sector-wide revenue flows. The deployment marks a key milestone in the operational use of the platform within national regulatory infrastructure.

Tanzania’s communications regulator introduces a system to detect and trace fraudulent telecom traffic

The Tanzania Communications Regulatory Authority (TCRA) has introduced a Tele-Traffic Monitoring System (TTMS) designed to identify and trace fraudulent telecommunications traffic across national networks. The platform enhances regulatory visibility over traffic flows and mobile money activity, strengthening transparency, fraud detection capabilities, and the overall integrity of Tanzania’s ICT ecosystem.

Insights Success Magazine Features SNYPE as Cover Story in Top 10 BI & Analytics Companies

SNYPE was featured as the cover story in Insights Success Magazine’s “The 10 Most Promising BI & Analytics Solution Providers 2018,” recognizing the company among leading global providers in business intelligence and big data analytics.

SNYPE Exhibits at Mobile World Congress 2018

SNYPE showcased its regulatory technology and analytics solutions at Mobile World Congress 2018 in Barcelona, engaging with telecommunications operators, regulators and industry leaders from around the world.

SNYPE Returns to Mobile World Congress 2017

Following its successful participation in 2016, SNYPE returned to Mobile World Congress 2017 in Barcelona to showcase its regulatory technology, telecommunications analytics and business intelligence solutions.

CIOReview Names SNYPE Among Top 100 Big Data Solution Providers

SNYPE was recognized by CIOReview as one of the Top 100 Big Data Solution Providers of 2016, highlighting the company's expertise in data analytics, business intelligence and innovative technology solutions.

SNYPE Exhibits at Mobile World Congress 2016

SNYPE participated in Mobile World Congress 2016 in Barcelona with its own exhibition stand, showcasing its expertise in telecommunications analytics, business intelligence and regulatory technology solutions.

SNYPE Named IT Service Provider of the Month by Opteamis

SNYPE has been recognized as IT Service Provider of the Month by Opteamis, highlighting the company's commitment to delivering innovative technology solutions and high-quality services. This recognition reflects SNYPE's continued growth and dedication to excellence in the digital and regulatory technology sectors.

SNYPE Expands Its Business Intelligence Offering Across Industries

SNYPE announced the expansion of its Report’Center® Business Intelligence solution to organizations of all sizes and sectors. Originally developed for telecommunications operators, the platform makes decision-support tools more accessible and cost-effective for businesses.