News & Publications

QoS & QoE: are probes measuring the network… or the probes themselves?

Network probes have become one of the most widely used tools for monitoring telecom service quality. The concept is appealing. Deploy dedicated devices, simulate real customer activity, measure performance and obtain an independent view of the network.

QoS and QoE: can we trust customer complaints?

Customer complaints are often considered one of the most valuable sources of information when assessing service quality. After all, who better than subscribers themselves to describe their experience?

But there is an important question worth asking: Can customer complaints alone provide an accurate picture of network quality?

QoS for data: are we measuring what really matters?

For years, data QOS has been built around technical indicators like latency, jitter, packet loss and throughput. But are they actually valuable for understanding the subscriber experience?

PM files for QoS monitoring: are we relying on them too much?

For years, PM files have been one of the primary sources used by regulators to assess telecom network quality. At first glance, the approach seems logical. PM files provide thousands of technical indicators and offer a detailed view of network performance.

But there is a fundamental question that is rarely discussed: What guarantees do regulators actually have regarding PM data?

Real-time QoS Monitoring vs Regulatory Oversight: Busting the Myth

There’s a lot of buzz right now around real-time QoS monitoring for telecom regulators. Let’s be clear about something: its value for regulators may not be as obvious as it first appears.

Satellite vs MNO: How to maintain fair competition?

Satellite services are currently experiencing extremely rapid growth in many parts of the world.

Most of the current discussion centers on the spectrum allocation and authorization.

But another regulatory issue is gradually coming to the fore to ensure fair competition: should satellite service providers be subject to the same obligations as traditional telecom operators?

98% QoS target. Can we do better?

Many regulators require operators to meet 98% QoS targets for call setup success rate, E-RAB establishment, handover, paging, retainability, and more.

On paper, 98% seems like an excellent score, but is it meaningful?

SNYPE Attends CRASA G5 Regulatory Collaboration Summit 2026 in Malawi

SNYPE participated in the G5 Regulatory Collaboration Summit 2026, hosted by MACRA in Lilongwe, Malawi. The summit brought together telecommunications regulators from across the SADC region to discuss digital connectivity, cybersecurity, platform governance, and the future of regulation.

TCRA deactivates over 47,000 SIM cards using fraud detection system to combat cybercrime

The Tanzania Communications Regulatory Authority (TCRA) has deactivated 47,728 SIM cards and blacklisted 39,028 National Identification Numbers (NINs) linked to online crime and fraudulent mobile phone activities. The enforcement action, supported by fraud detection and monitoring capabilities, forms part of ongoing national efforts to curb cybercrime and OTT bypass fraud while strengthening the integrity of digital communications services.

MACRA Highlights Consumer Protection Benefits of Revenue Assurance System

MACRA (Malawi Communications Regulatory Authority) has reaffirmed that its Revenue Assurance System, powered by SNYPE, is designed to improve billing accuracy, support consumer protection, and strengthen regulatory oversight while respecting user privacy. The authority emphasized that the system cannot access the content of communications and is used solely to verify revenues and investigate consumer complaints more effectively.

MACRA Launches Revenue Assurance System Powered by SNYPE

The Malawi Communications Regulatory Authority (MACRA) has officially launched its Revenue Assurance System, powered by SNYPE. The platform strengthens revenue verification, transparency, and regulatory oversight across the telecommunications sector.

SNYPE Presents Consumer QoS and Tariff Verification Solution at ITU Workshop

SNYPE participated in the ITU Workshop on Telecommunication Service Quality in Maputo, Mozambique, presenting an innovative mobile application that enables consumers to verify network coverage, quality of service and tariff rates directly from their devices.

SNYPE and PNI Showcase Regulatory Innovation at Mobile World Congress 2024

SNYPE and Planet Network International (PNI) participated in Mobile World Congress 2024 with a shared exhibition stand, presenting advanced solutions that help regulators enhance transparency, service quality and consumer protection.

SNYPE Leverages TIMi Technology for Large-Scale Regulatory Analytics

SNYPE incorporates TIMi's analytics platform into its regulatory solutions, enabling the processing of billions of telecommunications transactions daily and supporting data-driven oversight for regulators.

Tanzania reports decline in fraud incidents as monitoring solution highlights persistent SIM card scams

Fraud incidents in Tanzania’s telecommunications sector have shown a general decline, according to regulatory updates, reflecting the impact of strengthened monitoring and enforcement systems. However, SIM card-related scams remain a major concern, underscoring the continued need for advanced fraud detection capabilities. Ongoing monitoring initiatives support TCRA’s efforts to enhance visibility across telecom networks, strengthen subscriber verification, and reduce the prevalence of digital fraud.

TCRA renews its trust in SNYPE by awarding the tender for new revenue assurance platform features

TCRA has once again placed its trust in SNYPE by awarding the tender for the enhancement of its revenue assurance solution. This renewed collaboration highlights the robustness, reliability, and continued relevance of SNYPE’s platform in supporting critical telecom regulatory operations.

Presidential tribute highlights transformative impact of Tanzania’s revenue assurance and telecom monitoring system

During a high-level government ceremony, the President of the United Republic of Tanzania paid tribute to the Telecom Traffic Monitoring System (TTMS), recognizing its significant role in strengthening national revenue assurance, improving regulatory oversight, and combating telecom fraud. The system, deployed under the supervision of TCRA and powered by advanced monitoring technologies, has been credited with enhancing transparency, improving sector efficiency, and supporting substantial public revenue gains from the telecommunications industry.

TCRA releases new Communications Act strengthening telecom monitoring and revenue assurance framework

The Tanzania Communications Regulatory Authority (TCRA) has issued updated Electronic and Postal Communications (Tele-Traffic) Regulations, reinforcing the national framework for telecom monitoring, fraud prevention, and revenue assurance. The regulations formalize advanced oversight mechanisms, including the Tele-Traffic Monitoring System (TTMS), designed to enhance transparency, strengthen compliance, and secure telecom revenue flows across the sector.

TCRA highlights the importance of strengthened telecom monitoring as RAS solution goes live in production

Following the official move to production of their telecom revenue assurance system, TCRA emphasizes the strategic importance of advanced telecom monitoring in strengthening regulatory compliance, improving transparency, and securing the integrity of sector-wide revenue flows. The deployment marks a key milestone in the operational use of the platform within national regulatory infrastructure.

Tanzania’s communications regulator introduces a system to detect and trace fraudulent telecom traffic

The Tanzania Communications Regulatory Authority (TCRA) has introduced a Tele-Traffic Monitoring System (TTMS) designed to identify and trace fraudulent telecommunications traffic across national networks. The platform enhances regulatory visibility over traffic flows and mobile money activity, strengthening transparency, fraud detection capabilities, and the overall integrity of Tanzania’s ICT ecosystem.

Insights Success Magazine Features SNYPE as Cover Story in Top 10 BI & Analytics Companies

SNYPE was featured as the cover story in Insights Success Magazine’s “The 10 Most Promising BI & Analytics Solution Providers 2018,” recognizing the company among leading global providers in business intelligence and big data analytics.

SNYPE Exhibits at Mobile World Congress 2018

SNYPE showcased its regulatory technology and analytics solutions at Mobile World Congress 2018 in Barcelona, engaging with telecommunications operators, regulators and industry leaders from around the world.

SNYPE Returns to Mobile World Congress 2017

Following its successful participation in 2016, SNYPE returned to Mobile World Congress 2017 in Barcelona to showcase its regulatory technology, telecommunications analytics and business intelligence solutions.

CIOReview Names SNYPE Among Top 100 Big Data Solution Providers

SNYPE was recognized by CIOReview as one of the Top 100 Big Data Solution Providers of 2016, highlighting the company's expertise in data analytics, business intelligence and innovative technology solutions.

SNYPE Exhibits at Mobile World Congress 2016

SNYPE participated in Mobile World Congress 2016 in Barcelona with its own exhibition stand, showcasing its expertise in telecommunications analytics, business intelligence and regulatory technology solutions.

SNYPE Named IT Service Provider of the Month by Opteamis

SNYPE has been recognized as IT Service Provider of the Month by Opteamis, highlighting the company's commitment to delivering innovative technology solutions and high-quality services. This recognition reflects SNYPE's continued growth and dedication to excellence in the digital and regulatory technology sectors.

SNYPE Expands Its Business Intelligence Offering Across Industries

SNYPE announced the expansion of its Report’Center® Business Intelligence solution to organizations of all sizes and sectors. Originally developed for telecommunications operators, the platform makes decision-support tools more accessible and cost-effective for businesses.